Should I create an account before making purchase?
For the best Sporlike experience, we recommend that you sign up for a free account here. Sign up is quick and easy, and you can also enjoy special benefits!
If you don't want to sign up at the moment, you can still shop and checkout as a guest.
I forgot my password, how do I reset it?
To reset your password, click “Forgot password” on the sign in page.
You'll be required to enter your email to receive password reset
instructions. For further assistance, please contact email@example.com.
Can I purchase different sizes for tops and bottoms？
No,we don't support Mix,but we're working on developing mix and match silhouettes, so stay tuned!
Is everything true to size?
At Sporlike, we take pride in our dedication to making sure that all of
our pieces are true to size. The best way to choose the right size for
you is to take your measurements according to our 'Size Measurement' guide above.
To pay with Paypal
Step 1：Create an account on the Paypal website.
Step 2：After clicking “Complete order”, you will be redirected to Paypal to complete your purchase securely.
Step 3：Select "REMEMBER ME" to save your information for a faster checkout.
What should I do if my card is declined?
To ensure your order is not declined when placing a new order we suggest the following:
-Check the card details on your account to make sure the information is correct, e.g. the expiration date or balance in your account.
- Make sure you enter the security code correctly - that's the three digit number on the back of your card.
Your credit or debit card company may have declined your payment. If this is the case, you will have to discuss directly with the issuing card company to find out why as we have no access to this information.
- As an alternate solution, you can try paying with a different card.
If you've tried the options above and are still having problems, contact our Customer Care Team with as many details as you can about the issue - including any error messages you receive and we'll try to resolve it as soon as we can.
What should I do if there is a payment error?
If you are experiencing error messages when making a payment, please make sure you've entered all of your card information correctly. If you continue to receive the payment error message, you will need to contact your bank or card issuer.
Will I be charged International bank fee or transaction fee when ordering?
Depending on where you are ordering from, you may incur an 2-3% international
transaction fee by your bank. This charge comes directly from your bank and is outside of our control.
Are my details safe when ordering online with Sporlike?
Sporlike takes your personal shopping security very seriously. Every order is processed through a secured checkout system and we are certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard
(PCI DSS) is a security standard for organizations that handle credit and debit card information.
We're always investing resources into the latest online security protection, so rest assured, you can shop safely and securely with us!
Can I use more than one discount code on my order?
At this time, only one promotion (coupons, free shipping vouchers, promo codes) can be applied per order.
What do I do if my discount code isn't working?
If your discount code isn't working, please feel free to get in touch with our Customer Care Team for assistance. Please keep in mind:
- Only one discount code can be used per order.
-Conditions of each promotion vary, so make sure you check the details provided when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiration date or a limited amount. You should be able to find the conditions in the same place you found the code whether it be through an email or on our website.
- Some codes will only work for designated people.
Can I cancel or change my order?
Your order can be canceled/changed before it is shipped. Once your order has been shipped, you will receive a shipping information email. In this case, you may simply return any unwanted items by following our Return Instructions after you receive it within 30 days upon delivery.
For expedited assistance, please contact our Customer Care TeamAre there any coupons or promo codes I can use?
Sign up for our email newsletter and keep an eye out on our homepage as we are always featuring awesome campaigns, some of which do have coupon codes.
How can I find my order information?
You can log into your account on our website to view your order history.
You can also review order information in the confirmation email that was sent to you at the time of purchase.
For further assistance, feel free to reach out to our Customer Care Team.Will I be charged a customs tax?
Customs taxes vary by country and will be charged according to the local customs policies. If you were required to pay a customs fee, please contact our Customer Care Team for further assistance.
My order didn't go through. What should I do now?
If your payment has been declined, then you'll need to double check your payment information and place your order again. We aren't able to reinstate an order once the payment has been declined.
Need further assistance? Contact our Customer Care Team, include as many details as you can about the issue (including any error messages you receive), and we'll try to resolve it as soon as we can.
What does one size mean?
One size (OS) means that the item only comes in one size that is made to fit a range of sizes.
When it doubt, feel free to contact our Customer Care Team for assistance on finding the perfect fit for you!
How long does shipping take?
Please allow 1 -3 business day to process in addition to the shipping times. For more information of shipping time, please click here.
If my order is delayed, what should I do?
If you didn’t receive your package within the time frame of the shipping method you selected, please feel free to contact our Customer Care Team. We'll be more than happy to help!
For more information of shipping time, please click here.
Can I have my order redirected to a different address?(shipped)
Please note that once your order has been shipped and in transit, we will not be able to update the shipping address.
If the original address is a valid address, the parcel will be delivered there. You can contact your local post office when it arrives there, to see if they are still able to forward the package or redirect it for you.
If the original address is invalid, your package will be undeliverable and returned to our warehouse. You can contact our Customer Care Team with the order number. We'll be more than happy to help!
Can you deliver to a PO Box?
Please make sure to enter a physical address to avoid any issues with your shipment.
What should I do if I never received my order?
Please verify all of your shipping details were correct. If you find that your details were filled out incorrectly or need further assistance, please contact our Customer Care Team with the order number and we'll be happy to help.
What items can't be returned?
For sanitary reasons, bracelets, earrings, bags, beach blankets, towels, swimming rings, and floaties are not eligible for returns or exchanges unless
there is a quality issue. Items marked as flash sale, final sale &
special sale are also not returnable unless there is a quality issue.
I've received a damaged or defective item. What should I do?
We take pride in the quality of our pieces and if it's anything less than great, we want to make it right.
In case you receive a damaged or defective item, please get in touch with us and we'll try and sort it out for you as soon as possible. Make sure to include the information below:
1) Your order number
2) Product name or SKU number/Product code (you can find this in your confirmation email)
3) Describe the damage/defects and provide clear photos
I received the wrong item. What should I do?
We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don't worry - we'll make it right!
In case you receive the wrong item, please get in touch with us and we'll try and sort it out for you as soon as possible.
Make sure to include the information below:
1) Your order number
2) Product name or SKU number (you can find this in your confirmation email)
3) Describe the damage/defects and provide clear photos
What should I do if my package is missing an item?
If you've received a package with an item missing, it's most likely one of two things:
1)To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your confirmation email to see if your order will arrive in multiple packages.
2) If you have not received your
entire order by the expected delivery date, please contact our Customer Care Team so we can look into this for you as quickly as possible.
I got the wrong size! Can I exchange for a smaller/bigger size?
Yes! We're happy to help you exchange for the right size within 30 days of the delivery date.
1) Please contact us via email to request an exchange. We'll send you exchange instructions within 24 hours.
2)Once we reply to your request, you will receive refund options. You will be required to reply with your selected refund option in order to proceed.
3) You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.
4) When we receive your package, we will process your refund as soon as possible.
* Note: We currently are unable to offer a free returns service, so return shipping must be made at your own cost.
Do you provide free return labels?
We currently are unable to offer a free returns service, so return
shipping must be made at your own cost. To ensure a successful return, please return using a standard shipping service that provides tracking.
Where should I send my returns?
Once you submit your request for return, we will send you the return address. Please ONLY ship it to the return address that we provide and not to the address on your original package or your return will not be received.
Can I return the item to your warehouse, office, or physical store?
We currently do not accept return methods other than our standard return procedure. Please follow our return process so we can help you out as quickly as possible.
I've sent out my return package. Now what?
Awesome!Once you've sent out your return package, please provide the proof of shipment and tracking number to us. Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.
How can I get the refund for my return?
Depending on the refund option you choose, refunds will be issued to your original account.
What happens if a refund goes to a closed/canceled account?
Refunds are credited to the original form of payment. If your bank account has closed since you've made the purchase, you will need to contact your bank directly for information on how to receive the funds.
1)Before making a purchase, please carefully review your payment information and double check to make sure it can be used as a valid form of payment.
2) It is your responsibility to ensure that your credit card account is not closed or canceled. We can only issue refunds to
the original form of payment, so if your card closed or canceled, you will need to contact the bank directly for further information.
3) If you card is lost or stolen but you need a refund, please let us know as soon as possible. We will need you to provide relevant documents and share your updated account information so we can issue your refund to
your secured account.
What would make my order ineligible for returns/exchanges?
1) For hygiene purposes, worn clothes cannot be refunded, unless there is a quality issue.
2) Return/exchange request made over 30 days time frame cannot be refunded.
3)Only orders purchased on Sporlike.com can be returned; we cannot refund or exchange any items purchased from any third party vendors or websites. Please be aware that there are counterfeit Sporlike items sold
on unauthorized platforms. If you are unsure, you can clarify with our Customer Care Team to ensure you are buying a legitimate Sporlike item.
4)We are unable to accept returns or exchanges on any gifted items as we
are only able to refund to the original source of payment. We appreciate your understanding.
How do I change the currency displayed when shopping?
Prices on Sporlike.com are listed in USD.
What are the care instructions for Sporlike swimwear?
*Hand wash cold with mild detergent
*Do not bleach
*Do not iron
*Do not dry clean
*Do not tumble dry
*Hang or lay flat to dry
How can I file a complaint?
We feel sorry if you need to file a complaint.
If you need to get in touch with Customer Care Team, our advisors are always here to help and resolve your request. Our team is well trained, and will ensure your request being handled accordingly. Customer Care Team